Losing A Podcast Client - Was it Me or Was it Them, Never Fun to Lose A Client
Episode 96 - Losing A Podcast Client - Was it Me or Was it Them, Never Fun to Lose A Client
In this episode of the Podcast Editing and Support Show, host Dave opens up about the tough reality of losing a podcast client, sharing a recent personal experience that left him disheartened. Despite providing free editing for 30-40 episodes—on top of his full-time night job, childcare duties for two grandchildren, and producing his own shows—the client fired him via a harsh email, complaining about slow email responses during Dave's sleep hours.
Dave reflects on the communication breakdowns that plagued the relationship, like vague instructions to condense a two-hour episode into 30 minutes without clear guidelines on content cuts, leading to frustrating back-and-forths. He highlights issues such as the client's disorganized file uploads missing intros or outros, miscommunications over shared drives, and mismatched expectations around response times, given Dave's opposite schedule.
To prevent such pitfalls, Dave advises editors to clarify communication styles upfront—email, text, or calls—and gauge a client's organization level early. For free introductory editing aimed at building references and showcasing advanced skills beyond basic cuts and music, he stresses setting a firm start and end date, scheduling midway review requests, and a pre-end discussion on paid rates.
Key Takeaway: Protect your time and value by documenting agreements with clear timelines and expectations from day one; you deserve respect as a skilled service provider, and it's okay to walk away from disrespectful dynamics.
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